Government Says Working On Using AI To Reduce Pendency Of Consumer Cases

Consumer Affairs Ministry mentioned it’s engaged on utilizing AI to scale back the pendency of instances

New Delhi:

The Consumer Affairs Ministry in the present day mentioned it’s engaged on utilizing synthetic intelligence (AI) to scale back the pendency of instances in numerous client courts within the nation.

The ministry additionally mentioned the National Consumer Dispute Redressal Commission (NCDRC) has efficiently resolved 854 instances throughout August, the very best disposal charge within the present 12 months.

This was attainable resulting from proactive steps taken by the NCDRC, streamlined processes and superior expertise like E-daakhil, which helped resolve instances quicker than ever earlier than, it added.

“In furtherance of keeping the same momentum of disposal of cases, the Department has made filing of cases through E-daakhil in consumer commissions compulsory and soon going to launch the feature of VC (video conference) on E-daakhil,” the ministry mentioned in a press release.

As the scope of synthetic intelligence is rising quickly, the ministry is “also working on using the AI facilities in reducing the pendency of cases in the National, State and District Consumer Commissions,” it added.

The case filed within the Consumer Commissions will probably be analysed via AI and can generate the abstract of the case and plenty of extra actions will probably be finished via AI in resolving the case, the assertion mentioned.

According to the ministry, NCDRC has considerably improved the disposal of client instances within the fee in 2023.

NCDRC and the Department of Consumer Affairs efficiently resolved 854 client instances in August, whereas the submitting of instances throughout the identical interval was 455, making it the very best disposal charge of 188 per cent this 12 months, it mentioned.

This achievement underscores the NCDRC’s unwavering dedication to safeguarding client rights and making certain immediate redressal of grievances, the ministry mentioned.

Even the common monitoring of client instances by the ministry and holding numerous one-day regional workshops in Guwahati and Chandigarh helped expedite the method.

The ministry additionally performed sector-specific brainstorming periods on insurance coverage and actual property to scale back the pendency within the client commissions.

State-specific conferences in numerous states like Jharkhand, Madhya Pradesh, Karnataka, Rajasthan, Bihar, Maharashtra and Kerala have been additionally held, the assertion added.

(Except for the headline, this story has not been edited by NDTV employees and is printed from a syndicated feed.)

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